Privacy Policy
Culture Care Agency Ltd trading as Genjilo customer privacy notice
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This privacy notice tells you what to expect us to do with your personal information.
Contact details
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What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Account information
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Website user information (including user journeys and cookie tracking)
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We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Account information, including registration details
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Marketing preferences
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We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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IP addresses
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Website and app user journey information
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Records of consent, where appropriate
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We collect or use the following information to comply with legal requirements:
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Name
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Contact information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent
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Contract
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Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent
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Contract
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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent
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Contract
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Our lawful bases for collecting or using personal information for legal requirements are:
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Consent
Where we get personal information from
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People directly
How long we keep information
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Customer information is kept for 12 months.
Who we share information with
Others we share personal information with
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Financial or fraud investigation authorities
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Organisations we’re legally obliged to share personal information with
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Publicly on our website, social media or other marketing and information media (where appropriate)
Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal data.
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Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
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Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
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The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Helpline number: 0303 123 1113
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Website: https://www.ico.org.uk/make-a-complaint
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